FREQUENTLY ASKED QUESTIONS



What material are your products made of?

Our products are made from cotton or bamboo rayon. We do not use wool, silk or any animal by-product. Please refer to the product descriptions for more details

What are the care instructions?

Our products are not pre-washed, so the first wash is very important. Please hand wash separately in cold water.


Follow these simple rules to get the best out of your pants:


- Do not wash hot.


- Do not tumble dry.


- Do not soak for long periods.


- Remember that some shrinkage is normal for cotton and rayon garments, please allow this.

How can I be sure that the items are my size?

Most of our products come in one size. Our Elepanta Pants have elastic waist and ankles. The men's pants have a drawstring waist, and the shorts are the same for both women and men. Which means they are one size.

Why don't you accept my currency?

Our products are handmade in Thailand through our association with local artisans. They are not available in local stores in other countries.

How should I wear these pants?

Our pants are truly versatile. You can use them at home, to practice yoga, for dance classes, such as casual fashion, beachwear or even pajamas.


Many pregnant women find that Elepanta pants are extremely comfortable. For more ideas, follow us on Instagram: @elepantaMX and @elepantaUSA and @elepantaEU

SHIPPING AND DELIVERIES

How long does it take to ship my purchase?

Your order is dispatched in a term no longer than 48 hours, and it may take between 2 and 5 days to reach the delivery location, depending on the city where you are. We always try to get them to you as quickly as possible.

I am an international customer, do you ship to my country?

We only deliver to Mexico, United States, Canada and Europe. If you require additional information, write to us at info@elepanta.com and we will evaluate your case.

Where is my order?

We will send you a guide #, you can access the status of your shipment at any time in Shipment Tracking. If the information does not appear, you can write to us at info@elepanta.com

I did not receive my confirmation email, can you send it to me again?

Yes, of course! But first, please also check the "No Spam/Spam" folder of your email. If you did not receive any email, write to us at info@elepanta.com

Can I make changes to an already confirmed order?

Our pants are truly versatile. You can use them at home, to practice yoga, for dance classes, such as casual fashion, beachwear or even pajamas.


Many pregnant women find that Elepanta pants are extremely comfortable. For more ideas, follow us on Instagram: @elepantaMX and @elepantaUSA and @elepantaEU

Can I change the shipping address that I registered in the purchase?

If we have not yet completed the dispatch, we may be able to make the change, write to us at info@elepanta.com and we will do our best to help you.

WHOLESALE

Can I buy several pairs?

You can buy as many units as you want. If you make a large purchase, please contact us to request a discount code.

I want to buy in bulk, is it possible?

Although we are selling directly to customers, we can generally meet wholesale needs based on the volume and frequency of their orders.


Contact us on the page "Wholesale" to receive a quote.

EXTRA LARGE / PLUS SIZE

Do you have XL / PLUS size options?

Of course. We have limited pants models and will add more options soon. Look for the extra size options in the main menu.

Does your plus size range fit taller women?

Yes, our large size range is wider than the normal size but maintains the same length as the pants, for more information see the size guide.

Why are some pants not available in a larger size?

For production reasons, we are unable to supply all of our pants in plus sizes. However, we want to be as inclusive as possible and will launch unique products available only in larger sizes.

How about plus size for men?

Unfortunately, we have not yet released a range of men's plus sizes. Follow our Facebook or Instagram for updates.

PAYMENTS AND CURRENCY

In what currency do they charge?

All our products are priced in MXN, USD, CAD and EUR. Please note that you will be charged in this currency. Although we can offer an indicative rate for your ease of understanding, only your bank, credit card or PayPal will be responsible for any conversion to your local currency.

Will I be charged additional fees?

For purchases in Mexico, USA. USA, Canada, Australia, New Zealand, Asia, Africa and the Middle East and all other countries outside the European Union, our prices always include taxes and commissions.


If you are a customer who makes deliveries to the EU, you are subject to a 20% VAT surcharge in accordance with EU regulations for companies of our type. This will be automatically calculated and displayed before completing the payment.

What credit card can I use?

You can pay with any credit or debit card, such as Visa or MasterCard. Depending on your country of residence, we can offer alternative payment methods, such as bank transfer or PayPal.

GIFT CARDS

How can I buy a Gift Card for a friend?

Once on our gift card page, simply choose how much you want to spend and add it to your shopping cart like any other product. Then continue to the checkout page and proceed normally.

When do gift cards expire?

Elepanta Gift Cards are valid for 12 months. You can use it now or save it to buy in the future!

INTERNATIONAL SHOPPING

Will I be charged import taxes?

Normally there are no problems with taxes or landing charges. Our customers are generally not required to pay additional taxes, but the laws may vary depending on your specific location. If you have any questions, please check the local customs regulations in your local country.

Where are the items located?

All items are located in Mexico, United States and Spain from where they are packaged and shipped to you. If you add multiple items to an order, they are always grouped together and shipped in one package.

Can I request faster shipping?

Yes, we offer a premium shipping option for those who need fast delivery. Please note that this will generally require a signature upon receipt.

RETURNS

What happens if the product arrives with a defect?

It is very rare for a product to have a defect, but if this occurs of course we will allow you to return it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Email us at info@elepanta.com for instructions on how to return your item.

I want to return an item that I bought a long time ago, is it possible?

We have a 7 day return policy. If 7 days have passed since your purchase arrived, unfortunately we will not be able to offer you a refund or exchange.

I bought the wrong product/color, can I cancel/change my order after I have received it?

No, once the order is placed, you enter an automated system that guarantees fast and efficient delivery and this means that no further changes can be made. Be sure to verify that your address and order items are correct before finalizing the order.

CARE INSTRUCTIONS

What do you need? Step by step

You Need:

- Warm or cold water.

- A bucket, bowl or sink.

- Clean and light colored towel.


Steps:

1.- Once you have the above items, fill your bucket, bowl, or sink with warm water and detergent.

2.- Immerse your pants in the water and turn them gently to distribute the detergent.

3.- Allow the pants to soak for 10 to 20 minutes. Do not leave the pants on for more than 20 minutes, as excessive soaking can affect the fabric.

4.- Once the pants have been soaked, shake them for up to 3 minutes. Note that the length of time depends on how dirty your pants are.

5.- After turning, take off your pants and change the soapy water to clean fresh water.

- Immerse the pants again to rinse them, gently pressing the pants onto the sides of the bucket or bowl. Repeat the rinsing process up to 2 times if the pants appear to be soapy.

6.- Remove the pants from the water and gently squeeze them to remove excess water. Lay the pants on a clean towel and press / squeeze to remove even more water.

7.- Hang the pants in a shady area to dry.

Why should I wash my Elepanta pants by hand?

Elepanta pants are breathable due to the soft and light fabric, but washing the pants in a washing machine risks damaging and / or tearing this fabric. Actually, hot water can shrink your pants, so we recommend using warm or cold water to keep your pants original shape.


Don't worry, stains and dirt will be removed without hot water! Just remember that the delicate nature of the fabric requires gentle care.

Why do I need to dry my Elepanta pants away from sunlight?

Each pair of pants is authentically crafted with vibrant colors and intricate detailing. Drying your pants in the sun may seem tempting, but strong sunlight can fade the colors of the fabric and ultimately reduce the life of your pants.

This process sounds slow. Is there a way to dry my pants quickly?

The bamboo rayon and natural cotton of our Elepanta Pants allows them to air dry quickly. The process may seem slow, but once you try it you will find that it is simple, fast and best for your pants. You can even start washing other clothes this way!

Should I use a specific type of detergent?

Elepanta pants are ecological. To support this effort, we recommend using organic laundry detergent soap, as it does not contain potentially harmful ingredients such as phosphate, chlorine and other additives. This detergent is also ecological and gentle on the skin.

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